SMS Privacy Policy

Live Oak Storage – Text Messaging Privacy Policy

Effective Date: 1/1/2026

Live Oak Storage (“Live Oak Storage,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Text Messaging Privacy Policy explains how we collect, use, and protect information related to our SMS/text messaging communications, in accordance with California law.

1. Information We Collect Through Text Messaging

When you opt in to receive text messages from Live Oak Storage, we may collect the following information:

Mobile phone number
Name (if provided)
Message content (sent and received)
Date, time, and delivery status of messages
Consent and opt-in/opt-out records

We do not collect sensitive personal information through text messaging unless you voluntarily provide it.

2. How We Use Text Message Information

We use text messaging information to:

Communicate about rentals, reservations, payments, access codes, and account updates
Send appointment reminders, facility notices, or customer service responses
Provide promotional offers or marketing messages (only with your consent)
Comply with legal and regulatory requirements

3. Consent to Receive Text Messages

By providing your mobile phone number and opting in, you consent to receive text messages from Live Oak Storage.

Message frequency may vary
Message and data rates may apply
Consent is not a condition of purchase or rental

4. Opt-Out and Your Choices

You may opt out of text messages at any time by replying STOP to any message.
You may also reply HELP for assistance or contact us directly at:

Email: Ryanbeau1120@gmail.com
Phone: (925) 625-8488

Once you opt out, you will no longer receive SMS messages unless you re-subscribe.

5. Sharing of Text Messaging Information

Live Oak Storage does not sell or share your mobile number or SMS data for third-party marketing purposes.

We may share information only with:

SMS service providers that help deliver our messages
Vendors performing services on our behalf
Government or legal authorities when required by law

All service providers are required to protect your information and use it only for authorized purposes.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect and how it is used
Request access to or deletion of your personal information
Correct inaccurate personal information
Limit use of sensitive personal information (if applicable)
Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at:
Email: Ryanbeau1120@gmail.com

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

8. Changes to This Policy

We may update this Text Messaging Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.